MG Legal Ops
Article

Finding the billable time you forgot to enter.

Not the time you chose not to bill. The time you did the work for, and never wrote down.

Where it hides

Ask any attorney how much time goes unrecorded and the honest answer is "some". The industry surveys say it is a lot more than some. It is rarely the big blocks: a deposition gets entered. It is the twelve-minute call with the adjuster that happened while walking to the car, the three emails to opposing counsel answered from the kitchen, the client meeting that was on the calendar but never made it to the time sheet because the next meeting started.

Timers do not catch it, because the work that goes missing is exactly the work nobody started a timer for.

The evidence is already in two places

Your mailbox knows what you wrote and to whom. Your calendar knows who you met and for how long. Clio knows what you entered. Put the three side by side and the gaps show: a day with four substantive emails on the Delgado matter and no Delgado time entry; a forty-minute meeting with a client and nothing logged that day on their file.

That comparison is what the assistant runs. It matches each email and meeting to a Clio matter by the people involved, keeps only the ones it can tie to one matter with confidence and a known date, and lists the days where the matter shows no time entry. Every item comes with the evidence: the date, who it was with, the subject, and a suggested description written the way your other entries read.

What it never does

It never invents a duration. It never says "you forgot to bill this". It says "possible missing time", because the work may have been entered under a different day, or rolled into another entry, or been a two-line email that was not worth a tenth. You decide. When you say "log twelve minutes for that one", the entry is created with the matter, the date, and the wording from the evidence, shown to you first, and only on your yes. The description reads as your own work: it never mentions software, and it never reaches a client looking like anything but your entry.

What a week looks like

"Check my billing for missing time." Seven days back, grouped by matter: "Three possible items on Alvarez - two emails with the adjuster on Tuesday, a call on the calendar Thursday - and one on Delgado. Want any of them logged?" A pre-bill reviewer can run the same check on one matter before the invoice goes out, alongside the entries whose wording a client would not understand.

The number that matters is small and compounding. One recovered quarter-hour a day at a modest rate covers the assistant's cost in the first day of the month; the rest is yours.

MG Legal Ops runs on each attorney's own computer, on their own Clio and Microsoft 365 logins, through Claude Code. Pricing, and the fourteen-day trial, no card to start.

Also read: Filing Outlook email to Clio matters, and why it slips and Claude Code for law firms. All articles.